Frequently Asked Questions
A urologist is a physician who specializes in diagnosis, treatment, and surgical procedures relating to the kidneys, bladder, adrenal glands, and genitourinary system. Among the specialized areas with which urologists deal are infertility, prostate, incontinence, impotence, kidney stones, cancer treatment, vasectomies, vasectomy reversals, trauma to the urinary system, and pediatric care.
Should you need to see one of our physicians, you can schedule an appointment in one of the following ways:
- Online: By utilizing our online appointment request feature, patients can place an appointment request 24 hours a day from their home or work computer. Once your request is submitted, you will be contacted by a resource referral nurse within 24 hours to schedule your appointment.
- Phone: Patients can call any one of our offices to speak with one of our schedulers, or can call (859) 258-4DOC (4362) to speak to a resource referral nurse. Appointment request made through our 4DOC number are generally returned within 24 hours.
We will make every attempt to see patients in a timely manner.
If you are unable to keep your appointment, please notify us as soon as possible by calling our office.
We will schedule all patients who call and request to be seen, however if your insurance requires a referral you will need to have that in file prior to your visit. Please check with your insurance for clarification.
Please bring the following:
a. Your insurance card
b. A government issued picture ID (such as a driver's license or passport)
c. All you medications you are currently taking
d. A list of your past surgeries, allergies and health history
Social Security numbers are used with insurance companies and laboratories as the identifier for all patients. In order to help protect our patients from identity theft and to preserve the integrity of their medical records, a valid driver's license will be used as a part of our reliable verification process. Please bring your driver's licenses or other form of government issued photo identification (i.e., passport) to all of your appointments. If you have any questions, please contact our Business Office at (859) 258-6000.
Lexington Clinic Urology and Commonwealth Urology has several convenient locations, please refer to the contact area of the urology department page for our locations.
We will ask you to arrive 30 minutes early to complete "New Patient" history and insurance forms.
Prior to any exam or procedure, a full explanation will be given to the patient so they will know what to expect.
Different test take different amounts of time. Patients will be informed of when their test results will available and how they will be contacted.
Patients will be advised of the day and times to drop off their specimen.
Our practice is comprised of 17 physicians with offices located in Lexington, Winchester, Mount Sterling, Richmond, Somerset and Frankfort. We also have outreach offices in Cynthiana, Flemingsburg, Georgetown, Nicholasville, Paris, Versailles and West Liberty.
Not at this time. However, our urologists are experienced with caring for all female urologic disorders.
You will need to call your carrier and check to see if we are on the provider list.
This will depend on insurance coverage and what occurs during the office visit.
Prior to all procedures the patient will be advised of eligibility, and their responsibility for deductibles, coinsurance and out of pocket expenses. This is an estimate based on the scheduled procedure.
Patient balances are due in full by the date on your first statement. Our offices accept cash, check, Visa, MasterCard, Discover, and American Express. If you need assistance, please call our business and customer service office at (859) 258-6000.
Following your medical care, you will receive an explanation of benefits, or EOB, from your insurance carrier. This document is not a bill. It is intended to show you what the insurance is responsible for, insurance adjustments, non-covered services and any unmet patient deductibles. Should you have a question about your EOB or the coverage you received, please contact your insurance carrier.
Along with co-pays, you may have a deductible which you are responsible for prior to insurance paying towards your balance. You also may have some non covered services.
A COB is a coordination of benefits and an EOB is an explanation of benefits.
Our physicians are affiliated with most major hospitals in their regions. For a detailed list please see individual locations.
Once you become a patient, all of your information is entered into our secure electronic health record (EHR) system. Through this system, all of your medical records will be available to authorized physicians regardless of what office you visit.
Medical records can be obtained by contacting the Lexington Clinic Release of Information Department and completing an "Authorization to Release Patient Identifiable Health Information" form.Lexington Clinic is committed to providing information in a timely manner. If you have any questions, please call (859) 258-4837.